Today for the first time I called the Rehovot municipality hotline to report the frequent and long interruptions of our Internet and phone service, due to the work on our street (according to the cable technician).
After consulting the head of the project on our street the clerk said: it's not us , it's them, the HOT cable company. We are not authorized to disconnect service and even if we wanted to, we don't know how because we don't have access to ... bla ... bla ... bla. There is nothing we can do, she said. Call a technician from HOT and solve the problem with them.
Will all due respect, I said, it seems to me someone is trying to cover his ass. How happens the cable line goes out as soon as the work starts on the street and miraculously returns around 5 o'clock in the afternoon and this now every single day.
And how do I explain to my clients I have no Internet, no phone and no fax? Am I doomed to spend the rest of the street reconstruction (weeks apparently) strapped on a chair in a coffee shop with Wifi as my only friend?
Nathalie
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